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Deliveries
We group our orders headed south, north and west of the nursery. Cost per delivery is based on distance and, for combined orders, is proportional to the amount of space required in our truck and trailer.  We do not deliver down logging roads.

Shipping
When delivering via our truck & trailer is not possible, we can build customized crates and ship the order. This option tends to be cost-prohibitive for smaller orders, given the cost of labour and materials for the crates.  Please call us to discuss.  250-757-9999

Wholesale Pricing
In order to ensure the long-term sustainability of both Streamside Native Plants and those businesses and organizations that rely upon our wholesale pricing, we have further defined who qualifies as a wholesale customer.  Wholesale pricing continues to be subject to the owner's discretion and typically applies to repeat customers who pre-order larger quantities of plants. Businesses who are first-time buyers will be subject to retail pricing, to which the retail scaled-discount system applies.  For a typical landscaping job, this can equate to as much as 20% off our retail pricing (please note that some species are excluded from discounts). Organizations that automatically qualify for wholesale pricing include: stewardship groups and other not-for-profit societies; various levels of government, including First Nations; schools; and environmental consultant-led restoration of private lands. 

Retail Sales
Everyone is welcome to visit and shop at the nursery during our retail shopping hours!
We have a discount structure to make native plants more affordable for all gardeners.

Payment

• We accept Visa, MasterCard, American Express, Interac, and E-transfers to payment@streamsidenativeplants.com
  
• Cheques will normally not be accepted from retail customers.
  
• The interest rate charged on overdue accounts is 2% per month.
  
• Organizations may pre-pay items to meet their fiscal year-end budget requirements.

Returns
All sales are final.
We encourage applying some 'carpenter's advice' when shopping for plants, "measure twice and cut once" or, in the case of plant shopping - plan, plan, plant!
We're here to help.

Returning used containers
We typically do not accept used containers (pots) back from customers.  In past years, numerous attempts were made to reuse pots; unfortunately, too many were returned in unusable condition.  Recycling facilities will not take pots with soil, so many pots ended up at the landfill.  Please rinse the containers and drop them off at a recycling depot.

About the company and owners:

Streamside Native Plants only sells plants that are native to coastal British Columbia.  Our customers include private home owners, stewardship groups, environmental consultants, landscapers, parks departments, schools, societies and various levels of governments.

Jim Roberts and Cyndi Hampton are embarking on their fifth year propagating and growing native plants of coastal British Columbia to support re-vegetation work, landscaping and gardening projects.

Jim is a biologist (R.P.Bio) with more than 25 years experience, including various regulatory roles and as an environmental consultant. Jim has worked with both Fisheries and Oceans Canada and BC Ministry of Environment, Lands and Parks, reviewing development proposals, and supporting fisheries management efforts.  Over the past 15 years, his consulting experience has included a focus on enhancement and restoration works (stream, wetland and riparian) for a wide range of development projects.  Jim led environmental permitting efforts (including fish habitat compensation plans, supporting Fisheries Act authorizations), planting plan development, site preparations and planting, maintenance, and monitoring of re-vegetation projects throughout coastal British Columbia.

Cyndi worked at the Institute of Resource, Environment, and Sustainability at UBC and Environment Canada, followed by a degree in Geography (Master's-level studies in watershed management and ecology). Most recently, she was employed with environmental and engineering consulting firms where she worked as a project administrator and then as a business development specialist focused on proposal-writing.